Returns & Exchanges

Due to the perishable nature of natural wine and artisanal food, all sales are final once they leave our cellar. However, if you encounter a corked bottle or damaged shipment, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Contact the Coven

  Email our support team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Document the Issue

  Please provide clear photos of the damaged packaging or, in the case of a corked wine, keep the bottle and original cork for inspection.

• 3.
  Verification Process

  Our sommeliers will review your claim to ensure it meets our quality standards and return eligibility requirements.

• 4.
  Resolution

  Once approved, we will issue a replacement bottle of the same vintage or provide a digital gift card for the full value of the item.